Return Authorization Process

Diagnose First

Prior to requesting an RA, try to diagnose the failure. Many products we receive are sent back with No Trouble Found, usually due to incorrect installation. Use our Knowledge Base for troubleshooting assistance.

Contact Customer Support

Please call us during normal business hours at 1-800-669-9899 (option #1) and be prepared with the following information:

• First and Last Name with complete Shipping Address
• Product Name (T0D415)
• Serial Number (12 or 13 digit number)
• Failure Diagnosis (no output, no power LED, etc.)
• Scanned copy of Original Receipt emailed to [email protected] (dealer name, purchase date, and item purchased must be legible)
• Credit/Debit Card (if paying for out-of-warranty claims)
• No money orders or checks.

Shipping Instructions

When shipping your product, your package MUST have the following information:

• RA# Printed Outside of Box (as large as possible)
• Copy of Original Receipt

Shipping Address

Ship your product (UPS or FedEx preferred) to the following:

Rockford/ AJR International
300 Regency DR
Glendale Heights, IL 60139
RA#:_______________________